# TERMS & CONDITIONS
## 1. INTRODUCTION
These Terms & Conditions ("Terms") govern access to and use of [www.surgestore.in](http://www.surgestore.in) ("Website"), operated by Jindal Medi Surge ("JMS", "Company", "we", "our", "us"), having its registered office at:
5A/5 Ansari Road, Darya Ganj, New Delhi – 110002, India.
By accessing, browsing, registering, purchasing products from, or otherwise using this Website, you agree to be legally bound by these Terms, our Privacy Policy, Cookies Policy, Refund Policy, Medical Device Disclaimer, and all other policies published on the Website.
If you do not agree with these Terms, you must immediately discontinue use of the Website.
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## 2. ELIGIBILITY
You represent and warrant that:
* You are legally capable of entering into binding contracts.
* Information submitted by you is accurate and complete.
* You will comply with all applicable laws.
* You are authorized to purchase products on behalf of any organization you represent.
For products requiring professional authorization, prescription, institutional approval, or regulatory clearance, you warrant that all necessary permissions have been obtained before purchase.
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## 3. NATURE OF PRODUCTS
The Website may offer:
* Orthopedic Implants
* Orthopedic Instruments
* Surgical Instruments
* External Fixators
* Arthroscopy Products
* Spine Products
* Rehabilitation Products
* Medical Equipment
* Veterinary Products
* Third-Party Medical Products
* Other Healthcare Products
Certain products may be marked:
* Prescription Required
* Professional Use Only
* Hospital Use Only
* Restricted Sale Item
The Company reserves the right to request documentation before shipment.
Failure to provide requested documentation may result in cancellation of the order.
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## 4. PRODUCT INFORMATION
We strive for accuracy; however:
* Product descriptions may contain errors.
* Images are illustrative only.
* Colors, dimensions, packaging, labels, and specifications may vary.
* Manufacturers may revise products without notice.
The Company does not guarantee that all information is error-free, complete, or current.
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## 5. NO MEDICAL ADVICE
The Website does not provide medical advice.
Nothing on the Website constitutes:
* Medical advice
* Surgical advice
* Clinical recommendations
* Diagnostic services
* Treatment recommendations
Users must seek advice from qualified healthcare professionals.
Reliance upon Website content is solely at the user's risk.
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## 6. ORDERS
All orders are subject to:
* Verification
* Availability
* Regulatory compliance
* Payment confirmation
* Internal approval procedures
The Company reserves the right to:
* Reject orders
* Limit quantities
* Refuse service
* Cancel transactions
* Request additional documentation
without prior notice.
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## 7. INTERNATIONAL SALES
Customers are solely responsible for:
* Import permits
* Customs clearance
* Duties
* Taxes
* Regulatory approvals
* Product registrations
* Local compliance requirements
The Company makes no guarantee that products may legally enter every country.
Failure of customs clearance remains the customer's responsibility.
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## 8. PAYMENT TERMS
Payment may be accepted through authorized payment providers.
The Company shall not be liable for:
* Banking delays
* Payment gateway failures
* Currency fluctuations
* Unauthorized payment attempts
* Financial institution errors
Ownership transfers only after full payment is received.
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## 9. SHIPPING
Delivery timelines are estimates only.
The Company shall not be liable for delays caused by:
* Customs authorities
* Governments
* Natural disasters
* Transport disruptions
* Labor disputes
* Pandemic events
* Force majeure circumstances
Risk transfers upon delivery to the carrier where permitted by applicable law.
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## 10. RETURNS AND REFUNDS
Returns are governed by the Refund Policy.
The following are generally non-returnable:
* Sterile implants
* Opened products
* Used products
* Customized products
* Special-order products
* Products with damaged packaging
* Temperature-sensitive products
Return approval remains solely at Company discretion.
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## 11. THIRD-PARTY PRODUCTS
The Website may offer products manufactured by third parties.
The Company makes no independent warranty regarding third-party products.
Manufacturer warranties, if any, shall apply directly.
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## 12. INTELLECTUAL PROPERTY
All Website content including:
* Logos
* Trademarks
* Product photographs
* Technical documents
* Graphics
* Text
* Videos
* Software
remain the exclusive property of Jindal Medi Surge or respective licensors.
Unauthorized use is prohibited.
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## 13. USER CONDUCT
Users shall not:
* Violate laws
* Upload malicious software
* Attempt unauthorized access
* Misrepresent identity
* Infringe intellectual property
* Interfere with Website operations
The Company may suspend or terminate access at any time.
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## 14. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law:
The Website, products, services, and content are provided on an "AS IS" and "AS AVAILABLE" basis.
The Company disclaims all warranties including:
* Merchantability
* Fitness for a particular purpose
* Accuracy
* Non-infringement
* Continuous availability
No warranty is created by any Website content, communication, or product description.
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## 15. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
Jindal Medi Surge, its affiliates, directors, employees, agents, contractors, suppliers, distributors, and licensors shall not be liable for:
* Indirect damages
* Consequential damages
* Punitive damages
* Special damages
* Incidental damages
* Lost profits
* Lost revenue
* Lost business opportunities
* Data loss
* Medical complications
* Surgical outcomes
* Product misuse
Total liability shall not exceed the purchase price paid for the affected product.
Nothing herein excludes liability that cannot legally be excluded.
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## 16. INDEMNIFICATION
You agree to indemnify and hold harmless Jindal Medi Surge from all claims arising from:
* Product misuse
* Violation of law
* Breach of these Terms
* Incorrect information supplied by you
* Regulatory violations
* Clinical misuse
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## 17. FORCE MAJEURE
The Company shall not be liable for delays or failures resulting from:
* Natural disasters
* Government actions
* War
* Terrorism
* Epidemics
* Cyberattacks
* Utility failures
* Transportation disruptions
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## 18. GOVERNING LAW
These Terms shall be governed by the laws of India.
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## 19. EXCLUSIVE JURISDICTION
All disputes shall be subject exclusively to the competent courts located in New Delhi, India.
Users irrevocably consent to the jurisdiction of such courts.
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## 20. MODIFICATIONS
The Company reserves the right to modify these Terms at any time.
Continued use of the Website constitutes acceptance of revised Terms.
